Refund policy

Last updated: 18 September 2026

At Nesco Fashion, we want you to feel confident when shopping with us. As part of our online launch, we are offering a 14-day no-questions-asked return facility on eligible products to make your first purchase easier and more comfortable.

This policy applies to orders placed through https://nescofashion.com.

1. Return window

You may request a return within 14 days from the date of delivery.

Under our no-questions-asked return facility, you may return an eligible product even if you have changed your mind, ordered the wrong size or decided that the product is not suitable for you, provided that the product meets the conditions in this policy.

For products that are defective, damaged, incorrectly delivered or materially different from their website description, please contact us as soon as possible after delivery. These issues will be considered separately from the no-questions-asked return facility and will not be restricted merely because the customer did not contact us within a shorter reporting period.

2. Products eligible for no-questions-asked returns

A no-questions-asked return may be requested if:

• The return request is raised within 14 days of delivery.
• The footwear is unused and unworn.
• The footwear has been tried only indoors on a clean, dry surface.
• The product is in its original condition.
• The original Nesco Fashion box and packaging are available.
• All tags, labels, accessories and inserts are intact.
• The product has no stains, scratches, marks, odour or signs of use.
• The product has not been altered, repaired, washed or damaged.
• The product is returned with the order details or invoice, where available.

Please do not wear the footwear outdoors before deciding whether you want to keep it. Footwear showing outdoor-use marks may not qualify for a no-questions-asked return.

3. Defective, damaged or incorrect products

Please contact us if:

• The product is damaged during delivery.
• The product has a manufacturing defect.
• The wrong product, colour, design or size was delivered.
• The product is incomplete or missing an essential part.
• The product does not match its description or specifications on the website.
• The product is materially different from the product ordered.

We may request clear photographs or a short video of the footwear, product box, outer packaging and shipping label to help us process the request.

Where the product is found to be defective, damaged, wrongly delivered or materially different from its description, Nesco Fashion may offer a replacement, exchange or refund, as applicable.

4. No size chart on the website

Nesco Fashion does not currently provide a size chart on every product page.

If you need help selecting a size, please contact us before placing your order:

• Email: support@nescofashion.com
• Phone/WhatsApp: +91 97161 23410

Our team will assist you with the available size information for the product.

If the size you order is not suitable, you may request a return under our 14-day no-questions-asked return facility, subject to the product being unused, unworn and in its original condition.

5. Size exchange

Size exchanges are subject to availability.

For an eligible size exchange:

• The request must be raised within 14 days of delivery.
• The original footwear must be unused and unworn.
• The footwear must meet the original-condition requirements.
• The replacement size must be available in stock.
• Only one size exchange may be permitted per order.
• If the requested size is unavailable, you may choose a return and refund or another available option communicated by our team.

A product received through an exchange cannot ordinarily be exchanged again unless it has a manufacturing defect, was damaged in transit or is different from the product approved for exchange.

6. How to request a return or exchange

To request a return or exchange:

1. Contact us within 14 days of delivery.
2. Provide your order number and registered mobile number.
3. State whether the request is for a return, size exchange, damage, defect or incorrect product.
4. Send photographs or a short video if requested.
5. Keep the product and packaging safely until the request is reviewed.
6. Wait for confirmation before dispatching or handing over the product.
7. Pack the footwear securely in its original box and suitable outer packaging.

You may contact us through:

• Email: support@nescofashion.com
• Phone/WhatsApp: +91 97161 23410

7. Return condition

The product must be returned:

• Unworn and unused.
• In the same condition in which it was delivered.
• In the original Nesco Fashion box or packaging.
• With tags, labels, accessories and inserts intact.
• Without stains, scratches, marks, odour or signs of use.
• Without any alteration, repair, washing or damage.
• With the order details or invoice, where available.

Please try footwear only on a clean, dry indoor surface. Do not apply tape, labels or writing directly to the original product box. Place the box inside suitable outer packaging before handing it to the delivery partner.

8. Return pickup and shipping charges

For an eligible no-questions-asked return, Nesco Fashion will provide one return pickup at no additional charge during the initial launch period, subject to service availability at the customer’s location.

For a defective, damaged, wrongly delivered or materially misdescribed product, Nesco Fashion will arrange or bear the reasonable return shipping cost.

For a second return request, repeated exchange request or return caused by an incomplete or incorrect customer-provided address, additional shipping charges may apply. Any such charge will be communicated before processing.

9. Review and approval

After receiving your request, our team may review:

• The order details.
• The reason for return or exchange.
• Photographs or video supplied by you.
• The condition of the product.
• The original packaging and accessories.

If the request is approved, we will arrange reverse pickup through our delivery partner or provide self-shipping instructions where reverse pickup is unavailable.

Please do not send the product to any address unless it has been provided or confirmed by Nesco Fashion through an official communication channel.

10. When a return may be declined

A no-questions-asked return or size exchange may be declined if:

• The request is raised after 14 days from delivery.
• The footwear has been worn outdoors.
• The product shows stains, scratches, marks, odour or other signs of use.
• The product is damaged because of improper use, storage, cleaning or handling.
• The footwear has been altered, repaired or washed.
• The original box, packaging, tags, accessories or inserts are missing.
• The returned product is incomplete.
• The product does not correspond to the order details.
• The return is found to be fraudulent or abusive.

These restrictions do not remove your rights where the product is defective, damaged, wrongly delivered, spurious or materially different from its description.

11. Exchange process

After the returned product is received and approved:

• The replacement product will be dispatched subject to availability.
• Delivery time will depend on the destination and courier service.
• If the requested replacement is unavailable, you may choose a refund or another available option.
• A price difference may apply if you choose a higher-priced product.
• If you choose a lower-priced product, the difference may be refunded or adjusted as communicated by our team.

12. Refund process

For an approved return, Nesco Fashion will initiate the refund after receiving and checking the returned product, unless the issue can be resolved without requiring a return.

Refunds will generally be made to:

• The original payment method used for the order; or
• A permitted refund method confirmed by our customer-care team for eligible cash-on-delivery orders.

After the refund is initiated, the amount may take 5–7 business days to reflect in the customer’s bank account or payment instrument, depending on the bank, payment gateway or financial institution.

Nesco Fashion is not responsible for delays caused by incorrect bank details provided by the customer.

13. Cancellation before dispatch

You may request cancellation before your order is dispatched by contacting:

• Email: support@nescofashion.com
• Phone/WhatsApp: +91 97161 23410

If the cancellation is approved before dispatch, the refund will be processed through the original payment method or another permitted method.

Once an order has been dispatched, it may not be cancellable through the pre-dispatch cancellation process. After delivery, you may use the applicable return process.

14. Undelivered or returned-to-sender orders

If an order is returned to Nesco Fashion because of an incorrect address, repeated absence, refusal to accept delivery or failure to respond to the delivery partner, we may contact you to confirm whether you want the order re-shipped.

Additional shipping charges may apply for re-shipment.

If you do not respond within [7 days], the order may be cancelled and the applicable refund may be processed after deducting any charges that were clearly disclosed and legally permissible.

This clause will not apply where delivery failed because of an error by Nesco Fashion or the delivery partner.

15. Products damaged after delivery

Nesco Fashion is not responsible for damage caused after delivery by:

• Outdoor wear beyond normal use.
• Exposure to water, heat or chemicals.
• Incorrect cleaning or storage.
• Alteration or repair.
• Normal wear and tear.
• Use inconsistent with the product’s intended purpose.

This does not limit your rights regarding a manufacturing defect or a defect that existed when the product was delivered.

16. Sale and promotional products

During the launch period, sale and promotional products will generally remain eligible for the 14-day no-questions-asked return facility unless the product page clearly states that the item is final sale or non-returnable.

Any special return condition will be displayed on the relevant product page or communicated before purchase.

A final-sale condition will not exclude an appropriate remedy where the product is defective, damaged, wrongly delivered, spurious or materially different from its description.

17. Grievance redressal

For return, exchange, refund or other consumer concerns, please contact:

Grievance Officer: Sualeh Khan
Designation: Grievance Officer
Email: grievanceofficer@nescofashion.com
Phone/WhatsApp: +91 97161 23410
Website: nescofashion.com

We will acknowledge your complaint within 48 hours and aim to redress it within one month from the date of receipt, subject to the nature of the issue and any required product inspection.

18. Dispute resolution and jurisdiction

We encourage customers to contact us first so that we can try to resolve any concern promptly and fairly.

Subject to applicable consumer-protection laws and the jurisdiction of any competent consumer commission or other statutory authority, any dispute, claim or proceeding arising out of or relating to an order placed through nescofashion.com, including its products, delivery, returns, exchanges, refunds or services, shall be subject to the exclusive jurisdiction of the competent courts at Delhi, India.

Nothing in this clause limits any right a consumer may have to approach a competent consumer commission, regulatory authority or other forum available under applicable law.

19. Policy changes

Nesco Fashion may update this policy from time to time to reflect changes in our products, services, operating processes or applicable legal requirements.

The version displayed on the website at the time of purchase will generally apply to that order, subject to applicable law.

20. Contact us

For assistance with a return, exchange or refund, contact:

Nesco Fashion
Email: support@nescofashion.com
Phone/WhatsApp: +91 97161 23410
Website: nescofashion.com

Please keep your order number available whenever you contact us.